Axis Securities Walkin Drive for freshers on 22nd and 23rd July 2016

Axis Securities Walkin Drive for freshers on 22nd and 23rd July 2016

Axis Securities Recruitment in Mumbai for freshers as Customer Service position

Any Graduate  freshers ans experienced candidates are eligible to attend this drive

Interested and eligible candidates can directly attend the walkin interview at the below mentioned location

Axis Securities Walkin Drive for freshers:

Company Name :          Axis Securities Limited

Qualification :          Any Graduate

Experience :          0 - 5 Years

Job Location :          Mumbai

Job Role   :          Customer Service Department

Industry Type :          Banking / Financial Services / Broking

Salary :          Not Mentioned

Website :          www.jobsbazzer.com


1. Customer Service Representative 30 positions:

Job Description: 

    Receive Inbound calls and reply to Emails received at Helpdesk
    Maintain SLA (receive call within 5 secs, Service Quality >85%, Fatal < 2%)
    Make outbound calls whenever required
    Co-ordinate with other departments in getting resolution for customer requests/complaints

2. Quality Auditor 3 positions

Job Description:

    Achieve daily audit targets for Inbound and Email associate
    Provide feedback to the associates for fatal calls
    Conduct Training on regular basis on important findings of audit
    Prepare monthly Audit Report
    Prepare and circulate TNIs (Training Need Identification) based on audit findings to all stakeholders and track the performance of the Refreshers
    Prepare PKT (Product Knowledge Test) Question Papers
    Review Audit Parameters from time-to-time and monitor relevance of each

3. Customer Feedback Desk - 2 positions

Job Description:  

    Provide survey design, questionnaire modifications
    Identify sampling strategy
    Perform customer satisfaction surveys on different areas
    Perform root cause analysis to identify process improvement opportunities
    Addressing / Assist in Customer Queries as may arise during / post the survey.
    Prepare basic & advanced analytic reports
    Sending daily and monthly Survey Report
    Work with other functional teams to share and implement the identified solutions
    Coordinate across multiple operations/teams to add reporting insight and support reporting needs

Axis Securities Walkin Details:
Walk-in Date: 

22nd and 23rd July 2016

Time of Interview: 

10 AM to 2 PM

Interview Venue:

Axis Securities Limited,

Phoenix Market City,

The Centrium, 2nd Floor,

Unit No. 5,LBS Road,

Near Kamani Junction,

Kurla (West), Mumbai - 400 070.

Contact Person: Priyanka Patel (HR)