Tech Support Jobs at IBM Walkin Drive on 9th April 2016

Tech Support Jobs at IBM Walkin Drive on 9th April 2016 

IBM  Recruitment in Gurgaon for Freshers as Technical Support Representative position

Any graduate freshers are eligible to attend this drive

You can clear the Interview check IBM Placement Papers

Interested and eligible candidates can directly attend the walkin interview at the below mentioned location.

Tech Support Jobs at IBM Walkin Drive:

Company Name :          IBM

Qualification :          Any Graduate

Experience :          0 - 2 years

Job Location :          Delhi, Gurgaon

Job Role         :          Technical Support Representative

Salary :          Not Disclosed

Industry        :          BPO / Call Centre / ITES

Website :          www.jobsbazzer.com

About IBM Company:

IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Neither IBM India Pvt. Ltd. nor any of its subsidiaries (collectively 'IBM'), nor any authorized third party who assists with our recruitment process, ever ask candidates for 'recruitment', 'processing' or any other kind of fees in exchange for offer letters from IBM. Offer letters and other recruiting correspondence from IBM are sent from an official e-mail id and/or are printed on IBM letterhead with authentic signatures of appropriate IBM authorities.

Role:

    You will be involved in solving technical query & Trouble shooting.

    Receiving or/and making calls to be able to respond to client concerns/ request that are basic technical in nature.

    Perform initial problem determination (Level1) in support of contracted scope of services with related hardware, software and services support as specified in the contract schedule.

Responsibility:

    You have to provide technical advice and guidance to Help Desk CSRs for reported incidents for which the CSR cannot find a knowledge document.

    Help Desk focal point for reported High Severity incidents, sending out email alerts, and resolves, updated client website and VRU.

    Assist in End to End Problem, Change and Incident Management.

Skills Required:

    Should have proven knowledge of Computer systems and functions. Eg. Laptop, Desktop & Printers.

    Should possess proven knowledge of mobile devices like Blackberry, I Phone, other smart phones etc.

    Should have proven knowledge of operating systems like Windows.

    Proven communication Skills to be able to effectively communicate with customers over Phone / email.

    Knowledge on Mail clients like Lotus and MS Outlook.

    Good Communication Skills

IBM Selection Process:

    Aptitude Test

    Technical Interview

    HR Interview

Document Required (Original and Photocopies):

    Updated Resume

    Photo Id proof (PAN Card or Passport or Voter's Card or Driving License or Adhar card) - Original

    Highest Qualification Mark Sheets - Soft copy

    Offer Letter / Relieving letter - for experienced candidates - Soft copy.

IBM Walk-In Details:
Walk-In Date: 

9th April 2016

Interview Time: 

11 AM

Interview Venue:

IBM India Pvt. Ltd, Unitech Cyberpark,

Tower-B, 11th Floor Sector-39,

Gurgaon, Haryana

(Nearest Metro Station-Huda City Center)