Informatica Recruitment 2016 for BE, B.Tech, MCA Freshers - Apply online
Informatica Job Openings in Bangalore for freshers as Technical Support Engineer position
BE, B.Tech, MCA freshers are eligible to apply for this position
Interested and eligible candidates can apply online through the below provided link
Informatica Recruitment 2016 for BE, B.Tech, MCA Freshers:
Company Name : InformaticaQualification : BE, B.Tech, MCA
Experience : 0 - 4 Years
Job Location : Bangalore
Job Role : Technical Support Engineer
Industry Type : IT - Software
Salary : Not mentioned
Website : www.jobsbazzer.com
About The Company:
Everything Informatica does begins and ends with data. Simply stated, we make great data – data that is connected, clean and safe -- ready to use so that all enterprises can be data ready and put their unique information potential to work. A data ready enterprise is decision-ready, customer-ready, application-ready, cloud-ready and regulation-ready. And by design, our Intelligent Data Platform delivers great data to enable our customers to be ready for anything.Our Ideal Candidate:
You should be self-starter. You should have excellent analytical and problem-solving skills enable you to resolve a wide range of issues in imaginative, as well as practical ways. You have the competencies to be the technical leader for projects and teams from inception through to completion. You consistently adapt to new circumstances, learn quickly when facing new problems or challenges and are open to change. You make it a point to listen to and act on feedback, and find it important to gain insight from errors. Moreover, you are a team player who places great value on meeting all team
deadlines and deliverables.
Your Responsibilities:
As an integral part of the Global Customer Support team, you will provide technical support for Informatica products.
The Technical Support Engineer will be responsible for ensuring our customers' success and satisfaction with our products
and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA,
Engineering, Solutions Delivery, Sales, and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.
Additional responsibilities include but are not limited to the following:
Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue
Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.
Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledgebase articles
Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools
Ensure all issues are resolved or escalated to the proper resources to resolve in a timely fashion. Additionally, this individual will manage communications to customers at all levels to maintain positive relationships
Understands impact of work on the feature/product/team
Continuously enhancing knowledge through trainings and e-learning courses
Helping customers succeed
Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.
Provide regular reports for management that measure the effectiveness of the technical support function
Qualifications:
BE , BTech, MCA degree or equivalent technical experience.
0 - 4 year of experience in the software industry.
• Any experience on COBOL, JCL, DB2, VSAM or IMS with in depth knowledge.
Strong in fundamentals of Z/OS operating system
UNIX shell Scripting or Windows Batch File Scripting would give you an edge over other candidates.
Excellent analysis, debugging, problem solving and troubleshooting skills.
How To Apply For Informatica Recruitment 2016:
Apply Here
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