HP Recruitment in Bangalore for freshers - Apply Online

HP Recruitment in Bangalore for freshers - Apply Online

HP Recruitment in Bangalore for freshers as Network Operation Engineer position

Any Graduate Freshers are eligible to apply for this position

You can crack the interview check HP Placement Papers

Interested and eligible candidates can apply online through the below provided link

HP Recruitment in Bangalore for freshers:

Company Name :                   HP

Qualification :                   Any Graduate

Experience :                   Freshers

Job Location :                   Bangalore

Job Role        :                   Network Operation Engineer

Industry Type :                   IT-Software

Salary :                   Not Mentioned

Website :                   www.jobsbazzer.com

About The Company:

Hewlett Packard Company provides equal employment opportunity to any employee or applicant without regard to sex, gender, color, race, ethnicity, religion, creed, national origin, ancestry, citizenship, age, marital status, sexual orientation, gender identity and expression, physical or mental disability, medical condition, pregnancy, protected veteran status, uniformed service status, familial status, genetic information, political affiliation, or any other characteristic protected by federal, state, or local law

Job Description:

Apply growing technical knowledge to operate a technology area (e.g. server administration, technical security management, performance management) or customer group with limited risk/complexity

Integrate technical knowledge and business understanding to create superior solutions for the company and for customers
   
Incident Management: Resolve routine in-scope technical incidents independently

Work with team members to resolve more complex incidents
   
Change Management/ Implementation: Independently implement changes/solutions to meet customer and/or trade/the company Information Technology infrastructure needs within area of technical responsibility
   
Patch and Security Management: Apply patch and security changes per policy
   
Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate
   
Solution Design: Understand the company solutions set and be able to apply these solutions to meet customer and/or trade infrastructure needs within area of responsibility
   
Quality: Provide continual improvement recommendations for direct responsibility area (process improvement, technical standard updates, etc)
   
Project Management: Participate in customer and internal projects, including transformation
   
Customer Relationship Management: Set expectations with customers and/or internal businesses/end users within defined parameters
 
 Teamwork: Work as part of a team, which may be virtual and/or global

Typically advises or sets direction for:

   
Single customer/small group of similar customers
   
Country or subregion

Responsibilities:

a) Customer service responsibilities:

Receive calls from customers
   
Understand and record customers’ issues
   
Validate issues for genuineness and assign severity
   
Log tickets for valid issues; set
 
Run initial troubleshooting
   
Capture root cause if issue is resolved
 
vii. Escalate tickets as required if troubleshooting steps do not resolve issue
   
viii. Coordinate between customers, Client Services team, Operations team and Engineering for fast, clear and satisfactory resolution of customer issues
   
ix. Provide feedback to process team (HP Enabling Services) to contribute to process improvement

b) Digital Safe monitoring responsibilities:

Proactively monitor and troubleshoot system, application and network issues, making use of monitoring dashboard
   
Conduct scheduled system health checks
   
Monitor task status and provide periodic updates
   
Validate automated alerts for genuineness and assign severity
   
Log issues into ticketing system
   
Capture root cause if issue is resolved
   
Escalate issues as required if troubleshooting steps do not resolve issue
   
Prepare and send out issue reports
   
Coordinate between Client Services team, Operations team and Engineering for fast, clear and satisfactory resolution of customer issues.
   
Provide feedback to process team (HP Enabling Services) to contribute to process improvement

Qualification:

Education and Experience Required:

Bachelor’s degree in Computer Science, Engineering, Business, or related field or equivalent work experience
   
May hold entry-level certification(s) in work field. Typically 0-2 years of relevant experience with Bachelor’s degree, or 2+ years of relevant experience with 2 year post-high school degree

Knowledge and Skills Required:

(developing) understanding of technology in direct responsibility
   
(developing) General understanding of related technologies
   
(developing) Customer Service
   
(developing) Project Management

HP Selection Process:

Aptitude Test
   
Technical Interview
   
HR Interview

Document Required (Original and Photocopies):

SSC Marksheet
   
HSC/Diploma Marksheet
   
Graduation & Post Graduation all years’ mark sheets
   
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
   
2 photographs
   
Resume

How To Apply For HP Recruitment 2016:

Apply Here