Freshers Walkin drive at Amazon Pune from 21st to 26th March 2016

Freshers Walkin drive at Amazon Pune from 21st to 26th March 2016 

Amazon Job Vacancies in Pune for freshers as Customer Service Associate  position

Any Graduate freshers are eligible to attend for this position

You can also check Amazon Placement Papers to clear the interview

Interested and eligible candidates can directly attend the walkin interview at the below mentioned location

Freshers Walkin drive at Amazon Pune:

Company Name :             Amazon

Qualification :             Any Graduate

Experience :             0 - 5 Years

Job Location :             Pune

Job Role          :             Customer Service Associate

Salary :             1,79,000 to 2,07,000

Industry      :             BPO / Call Centre / ITES

Website :             www.jobsbazzer.com

Job Description:

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers

This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems
   
Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment

Knowledge & Skills Required:

Communication Skills:

Excellent communication skills (written and verbal)
   
Ability to communicate correctly and clearly with all customers
   
Excellent documentation skills
   
Good comprehension skills ability to clearly understand and state the issues customers present
   
Ability to concentrate follow customers issues without distraction to resolution
   
Good composition skills ability to compose a grammatically correct, concise, and accurate written response
   
Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

Ability to use a desktop computer system
   
Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer
   
Excellent typing skills
   
Demonstrates understanding of the Internet, Amazon.com website, and competitor websites
   
Demonstrates an ability to successfully navigate websites
   
Demonstrates a proficient knowledge of email applications
   
Demonstrates an ability to learn in various media
   
Ability to successfully adapt to changes in the work environment

Customer Focus:

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment
 
Ability to empathize with and prioritize customer needs
   
Demonstrates interpersonal skills with a diverse customer base
   
Demonstrates conflict resolution, negotiation, and de-escalation skills
   
Demonstrates ownership to resolve challenging customer issues, escalating when necessary
   
Ability to determine customer needs and provide appropriate solutions
   
Maintain regular and reliable attendance, including the daily schedule as assigned
   
Flexible with the working schedule; may be expected to work weekends, holidays and events
   
Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

Problem Solving Skills:

Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned
   
Ability to approach problems logically and rationally
   
Action oriented and self-disciplined
   
Organized and detail-oriented
   
Ability to quickly and effectively prioritize work time in various departments to meet business need
   
Ability to maintain composure in highly escalated situations
   
Qualified candidates will be comfortable in a multi-tasking, high-energy environment

They will be creative and analytical problem solvers with a passion for excellent customer service

Amazon Selection Process:

Aptitude Test
   
Technical Interview
   
HR Interview

Document Required (Original and Photocopies):

SSC Marksheet
   
HSC/Diploma Marksheet
   
Graduation & Post Graduation all years’ mark sheets
   
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
   
2 photographs
   
Resume

Amazon Walkin Recruitment 2016 Details:

Walk in Date: 

21st to 26th March 2016

Time: 

10 AM  - 3 PM

Interview Venues:

Amazon Development Centre India Pvt. Ltd.


Trion IT Park, Survey No.: 35, 1 Ahmednagar Road,

Behind Inorbit Mall,

Vadgoan Sheri, Pune - 411014