American Express Walkin Drive For Freshers on 12th March 2016

American Express Walkin Drive For Freshers on 12th March 2016

 

 

 

American Express Recruitment in Gurgaon for freshers as Dispute Analyst  position

Any Graduate Freshers are eligible to attend this drive

Interested and eligible candidates can directly attend the walkin interview at the below mentioned location 

American Express Walkin Drive For Freshers:

Company Name    :              American Express

Qualification    :              Any Graduate

Experience    :              0 - 5 years

Job Location    :              Gurgaon, Delhi

Job Role    :              Dispute Analyst

Industry Type    :              BPO / Call Centre / ITES

Salary        :              2,25,000 - 3,75,000 P.A.

Website        :              www.jobsbazzer.com

About American Express Company:

We are a global services company and the world's largest card issuer

Our direct relationships with many millions of consumers, businesses and merchants worldwide-combined with our leading edge marketing, information management and rewards capabilities-enable us to offer an array of valuable services that enrich lives, build business success, encourage financial responsibility and create communities of people with common interests

American Express for 8th consecutive year has been voted among India's top 10 workplaces by the Great Place to Work institute

We ranked 1st in Financial Services, 1st in organizations using analytics to drive Employee Engagement and 1st in best companies Engaging Frontline Staff

We also ranked 2nd in best companies Developing People Managers

We ranked 4th in best companies for Diversity and Inclusion and 4th in best companies for Rewards and Recognition

Job Description:

At American Express, we serve customers, not transactions

Were widely known for providing superior customer service and have been recognized for a number of achievements including being ranked highest in customer satisfaction within the credit card industry by J.D. Power for seven consecutive years

Responsibilities:

Review the disputed claims of AmEx card holders
   
Analyze and decide on accepting or rejecting a disputed claim
   
Respond to all customer queries in a timely and comprehensive manner to ensure customer satisfaction
   
Deliver to the employees, customer and shareholder metrics as per goals
   
Highlight issues through feedback and recommend changes in workflows, procedures, service levels, based on customer demands to meet their needs and ensure quality service is given at all times
   
Analyze complex information and make sound decisions
   
Balance customer interests with the interests of American Express

Skills Required:

Strong written and verbal communication
   
Ability to work in a fast paced metric driven environment with proficient multitasking and navigation in a windows environment
   
Analytical mind & attention to detail
   
Knowledge of Amex card product would be preferred

American Express Selection Process:

Aptitude Test
   
Technical Interview
   
HR Interview

Document Required (Original and Photocopies):

SSC Marksheet
   
HSC/Diploma Marksheet
   
Graduation & Post Graduation all years’ mark sheets
   
Photo ID proof (Pan Card/ Passport / Driving License / College ID)
   
2 photographs
   
Resume

American Express Walkin Details:

Walk-In Date:

12th March 2016

Walk-In Time:

11 AM

Walk In Venue:

Address 1:

American Express Commercial Block -3,

Zone-6, DLF City Phase-V,

Gurgaon 122009, Haryana.

Address 2:

BF-1 , 3rd floor ,

Above HDFC bank nearest metro,

Tagore Garden gate no-1,

New Delhi -110027.

Address 3:

E-2/7-8 Second Floor,

Near Subway, Above VLCC, Main Market,

Malviya Nagar, New Delhi. 110017