Service Associate Jobs at Amazon Walkin from 8th to 13th February 2016

Service Associate Jobs at Amazon Walkin from 8th to 13th February 2016

Amazon Job Vacancies in Pune for freshers as Service Associate position

Candidate should have Excellent communication skills (written and verbal)

Ability to communicate correctly and clearly with all customers and Excellent documentation skills

Any Graduate and Post graduate freshers are eligible to attend for this position

Interested and eligible candidates can directly attend the walkin interview at the below mentioned location

Service Associate Jobs at Amazon:

Company Name                 :                        Amazon

Qualification                         :                        Any Graduate, PG

Experience                         :                        0 - 5 Years

Job Location                         :                        Pune

Job Role                         :                        Service Associate

Salary                         :                        Not Disclosed

Industry                         :                        BPO / Call Centre / ITES

Website                         :                        www.shalomjobs.com

Job Description:

An Amazon Customer Service Associate is a critical part of our mission to deliver timely, accurate and professional customer service to all Amazon customers

     

This vital position requires an action-oriented, flexible problem-solver who will assist customers in expediting orders and correcting post-sales problems

    

Associates communicate with customers primarily through mail, chat and phone and utilize a variety of software tools to navigate customer accounts, research and review policies and communicate effective solutions in a fun and fast-paced environment

Knowledge & Skills Required:

Communication Skills:

    

Excellent communication skills (written and verbal)

    

Ability to communicate correctly and clearly with all customers

    

Excellent documentation skills

    

Good comprehension skills ability to clearly understand and state the issues customers present

    

Ability to concentrate follow customers issues without distraction to resolution

    

Good composition skills ability to compose a grammatically correct, concise, and accurate written response

    

Work successfully in a team environment as well as independently

Computer Knowledge/Skills:

Ability to use a desktop computer system

    

Familiarity with Windows XP, Microsoft Outlook, Microsoft Word and Internet Explorer

    

Excellent typing skills

    

Demonstrates understanding of the Internet, Amazon.com website, and competitor websites

    

Demonstrates an ability to successfully navigate websites

    

Demonstrates a proficient knowledge of email applications

    

Demonstrates an ability to learn in various media 

    

Ability to successfully adapt to changes in the work environment

Customer Focus:

Excellent customer service skills, including maintaining focus on the customer issue in a fast-paced environment

    

Ability to empathize with and prioritize customer needs

    

Demonstrates interpersonal skills with a diverse customer base

    

Demonstrates conflict resolution, negotiation, and de-escalation skills

    

Demonstrates ownership to resolve challenging customer issues, escalating when necessary

    

Ability to determine customer needs and provide appropriate solutions 

    

Maintain regular and reliable attendance, including the daily schedule as assigned

    

Flexible with the working schedule; may be expected to work weekends, holidays and events

    

Ability to work overtime as required by business - as much as 60 hours a week, most often occurring in the weeks surrounding the Christmas holiday season

    

Problem Solving Skills:

    

Effective problem solving skills including decision making, time management and immediate prioritization of tasks as assigned

    

Ability to approach problems logically and rationally

    

Action oriented and self-disciplined

    

Organized and detail-oriented

    

Ability to quickly and effectively prioritize work time in various departments to meet business need

    

Ability to maintain composure in highly escalated situations

    

Qualified candidates will be comfortable in a multi-tasking, high-energy environment. They will be creative and analytical problem solvers with a passion for excellent customer service

Amazon Selection Process:

Aptitude Test

    

Technical Interview

    

HR Interview

Document Required (Original and Photocopies):

SSC Marksheet

    

HSC/Diploma Marksheet

    

Graduation & Post Graduation all years’ mark sheets

    

Photo ID proof (Pan Card/ Passport / Driving License / College ID)

    

2 photographs

    

Resume

Amazon Walkin Details:

Walk in Date: 

8th to 13th February 2016

Time: 

10 AM  - 3 PM

Interview Venues:

Amazon Development Centre India Pvt. Ltd.

Trion IT Park, Survey No: 35, 7 Ahmednagar Road,

Behind Inorbit Mall, Vadgoan Sheri, Pune 411014