HCL Chennai Recruitment 2016 for BE, B.Tech freshers - Apply Online

HCL Chennai Recruitment 2016 for BE, B.Tech freshers - Apply Online 

HCL Job Openings in Chennai for freshers as Graduate Engineer Trainee  position

Candidate should monitoring of tickets and taking the actions necessary to meet service targets

Willing to work in 24/7 shift. You can also practice HCL Placement Papers before interview

BE, B.Tech freshers are eligible to apply for this position

Interested and eligible candidates can apply online through below provided link

HCL Recruitment 2016 for BE, B.Tech freshers:

Company Name           :                       HCL Technologies Limited

Qualification                   :                       BE, B.Tech

Experience                   :                       Freshers

Job Location                   :                       Chennai

Job Role                   :                       Graduate Engineer Trainee

Industry Type                   :                       IT Software

Salary                   :                       Not Disclosed

Website                   :                       www.shalomjobs.com

About HCL Company:

HCL is a $6.3 billion leading global technology and IT enterprise comprising two companies listed in India - HCL Technologies and HCL Infosystems

Founded in 1976, HCL is one of India's original IT garage start-ups

A pioneer of modern computing, HCL is a global transformational enterprise today

Its range of offerings includes product engineering, custom & package applications, BPO, IT infrastructure services, IT hardware, systems integration, and distribution of information and communications technology (ICT) products across a wide range of focused industry verticals

The HCL team consists of over 90,000 professionals of diverse nationalities, who operate from 29 countries including over 500 points of presence in India

HCL has partnerships with several leading Global 1000 firms, including leading IT and Technology firms

For more information, please visit www.hcl.com  

Job Description: 

Monitoring of tickets and taking the actions necessary to meet service targets

    

Central Communication point for Major Incidents. Willing to work in 24/7 shift

    

Respond to user escalations and engage functional escalation and service delivery management as required

    

Responsible for escalating Incidents and User Service Requests within their organization to drive resolution

    

Manage major incident bridge as needed

   

Participate in incident management meetings with customer and internal teams

   

Identify and drive process improvements

    

Provide incident report to problem management

    

Good communication skills (written & verbal)

    

Good understanding of ITIL processes

    

Good team member

    

Should be a self-starter 

   

Independently resolve tickets within SLA

    

Adheres to standard operating procedures / work instructions

    

Follow the escalation process

    

Follow the shift hand-over process

   

Update worklogs

    

Categorizes as per CTI as appropriate

    

Update the knowledge base

    

Coaching freshers to be independent

    

Coaching analysts for correct routing of tickets, capturing critical information

    

Technically upgrade across versions of environment when required

    

Adhere to organization policies and procedures

    

Complies to regulatory requirements

    

Alert Monitoring

    

Ticket Monitoring

    

Informing On - call support

    

Opening Bridge Call

HCL Selection Process:

Aptitude Test

    

Technical Interview

   

HR Interview 

Document Required (Original and Photocopies):

SSC Marksheet

    

HSC/Diploma Marksheet

    

Graduation & Post Graduation all years’ mark sheets

    

Photo ID proof (Pan Card/ Passport / Driving License / College ID)

    

2 photographs

    

Resume

How To Apply for HCL Job Openings 2016:

Apply Here